Legal Documents
Last Updated: January 2026

55hh Terms & Conditions — Full Details

Read these terms carefully before opening an account, playing games, or using any service at 55hh. This document serves as a legally binding agreement between you and 55hh.

18+
Minimum Age
1
Maximum Account
7 days
Bonus Validity Period
24/7
Support service

Terms & Conditions Key Points

Know these important points before playing on 55hh

Account policy
Each person may maintain only one account. Registration must be done with accurate information, and account security is the player's own responsibility.
Bonus Terms
Each bonus has specific wagering requirements. Conditions must be met before the bonus can be withdrawn. Bonus abuse is punishable.
Payment Policy
Deposits and withdrawals follow specific rules. Large withdrawals are not processed without KYC verification. All transactions are secure and encrypted.
Privacy & Security
55hh keeps your personal information confidential. Information is not sold to third parties. All data is secured with SSL encryption.
Prohibited Activities
Fraud, multiple accounts, and bonus abuse are strictly prohibited. Such activities may result in permanent account closure.
Responsible Gaming
55hh supports responsible gaming. Deposit limits, self-exclusion, and cooling-off periods are available to all members.
Important notice: By creating an account or using any service at 55hh, you are presumed to have read and accepted these Terms & Conditions in full. If you disagree with the terms, please do not use the service.

1 General terms and applicability

These Terms and Conditions apply to the 55hh platform and all its services, games, bonuses, and promotions. These terms are effective when you use the service through the 55hh website, mobile version, or any other medium.

55hh reserves the right to modify these terms at any time. Continued use of the platform after changes constitutes acceptance of the new terms. It is your responsibility to review this page regularly.

55hh only serves users in regions where online gaming is legally permitted or regulated. Compliance with local laws and regulations is each user's personal responsibility.

2 Registration & Account Management

2.1 Registration Requirements

The following information must be provided accurately when registering at 55hh:

  • Full name (as per national ID card)
  • Active mobile number
  • Email address (valid & active)
  • Date of birth (proof of 18 years or older)
  • Residential Address

55hh reserves the right to close accounts registered with false or incomplete information at any time, and in such cases, the balance may be forfeited.

2.2 One Person, One Account

Only one account is permitted per person, family, household, IP address, or payment method. If multiple accounts are detected:

  • All additional accounts will be permanently closed.
  • Any bonus held in additional accounts will be cancelled.
  • Winnings obtained using bonuses may be forfeited.
  • Repeat violations risk closure of the main account as well.
Tip: If multiple accounts are created by mistake, notify 55hh Support immediately. Voluntary disclosure results in no penalty.

2.3 Account Security

You are responsible for keeping your username and password confidential. Any unauthorized access to your account must be reported to 55hh immediately. Allowing anyone else to use your account violates these terms.

3 Age Verification & KYC Process

55hh strictly enforces an 18+ policy. Age is verified at registration, and KYC (Know Your Customer) must be completed before withdrawal.

One of the following documents is required for KYC:

Document TypeAcceptabilitySpecial Terms
National ID card (NID)✓ AcceptablePhotos of both sides
Passport✓ AcceptableInformation page images
Driver's license✓ AcceptableMust not be expired
Student ID only✗ Not acceptable—
Expired documents✗ Not acceptable—

Withdrawal requests exceeding ৳10,000 will not be processed without completed KYC. Verification is typically completed within 24–48 hours after document submission.

4 Deposit policy

55hh currently accepts deposits via the following payment methods:

  • bKash — From both personal and merchant numbers
  • Nagad — Direct mobile banking
  • Rocket (DBBL) — Dutch-Bangla Mobile Banking

Minimum deposit amount is ৳200. Deposits are usually processed instantly. If delayed for any reason, notify the Support team with the transaction reference number.

Use only payment accounts registered in your own name for deposits. Using someone else's payment method violates the terms and may result in withdrawal being blocked.

5 Withdrawal Policy & Process

5.1 General withdrawal conditions

To withdraw, the following conditions must be met:

  • KYC verification must be completed.
  • Wagering requirements for applicable bonuses must be met.
  • Minimum withdrawal amount is ৳500.
  • Withdrawals will only be processed to the payment method used for deposit.

5.2 Processing Time

Payment MethodsStandard timeMaximum Time
BKash5 minutes24 hours
Nagad5 minutes24 hours
Rocket15 minutes24 hours

Large withdrawals made on bank holidays or after 12 AM may be processed on the next business day.

6 Bonus & Promotion Policy

To enjoy 55hh bonus offers, you must comply with the terms and conditions attached to each bonus. General bonus terms are as follows:

6.1 Welcome Bonus

New members receive a 150% bonus on their first deposit. To withdraw using this bonus, you must wager the total bonus amount a specified number of times in games (wagering requirement).

6.2 General Bonus Terms

  • Wagering must be completed within 7 days of bonus credit.
  • The maximum bet amount using bonus money will be specified in the terms of each bonus.
  • Multiple bonuses cannot be active simultaneously (unless otherwise stated).
  • If bonus abuse is detected, the bonus and associated winnings will be voided.
  • 55hh reserves the right to change or cancel any bonus offer.

6.3 Bonus Process — Step by Step

1
Deposit
Deposit a minimum of ৳500 on 55hh. The welcome bonus will be added automatically.
2
Bonus Activated
Bonuses are added to your wallet immediately after deposit. Wagering must be completed within 7 days.
3
Play Games
Place bets on the designated games. Each bet increases your wagering requirement progress.
4
Withdraw
After meeting the conditions, you can withdraw the bonus and winnings. Restrictions will be lifted automatically.

7 Gaming rules and fairness

All games on 55hh use certified RNG (Random Number Generator) technology. Every game outcome is completely random and not predetermined.

  • Each game's RTP (Return to Player) information is available in the game's info section.
  • If a game remains incomplete due to internet disconnection, the outcome will be determined according to server records.
  • 55hh's decision on game outcome disputes is final.
  • Progressive jackpots may have minimum bet requirements.

The dealer's decision is final in live games. If there is an error in the game software, all bets for that game will be voided and the original stake returned.

8 Prohibited Activities

The following activities are strictly prohibited on 55hh:

  • Multiple Accounts: Operating multiple accounts by the same person.
  • Bonus abuse: Artificial betting methods to meet bonus conditions.
  • Fraud: Credit card fraud or chargeback schemes.
  • Hacking: Interfering with the platform's security systems.
  • Software Manipulation: Modifying game software or using automation.
  • Money laundering: Deposits or usage through illegal funds.
  • Underage Gaming: Accounts or play by anyone under 18 years of age.
Consequences: Any involvement in prohibited activities will result in immediate account suspension, forfeiture of all balances and bonuses, and legal action may be taken if necessary.

9 Account Closure & Suspension

55hh may close or suspend an account without notice for the following reasons:

  • Violation of terms.
  • Failure in KYC verification or providing false information.
  • Suspicious transactions or signs of fraud.
  • Account inactive for an extended period.
  • Regulatory directives.

If an account is closed for legitimate reasons, you'll be given the opportunity to withdraw your verified actual balance (excluding bonuses).

Players can voluntarily close their accounts by contacting the support team.

10 Responsible Gaming Policy

55hh believes in responsible gaming. We believe gaming is for entertainment — not for livelihood. For this reason, we provide the following features:

  • Deposit limits: Set daily, weekly, or monthly maximum deposit limits.
  • Session Timer: Play time reminders at set intervals.
  • Cooling-Off Period: Break periods from 24 hours to 30 days.
  • Self-Exclusion: Account suspension from 1 week to 6 months.
  • Reality Check: Regular notifications of gaming history & spending.

If you notice signs of gaming addiction, contact 55hh support immediately or Responsible Gaming Read the details on the page.

11 Privacy & Data Protection

55hh places the highest priority on the privacy of your personal information. For details, see our Privacy Policy Read.

  • Your information will never be sold to third parties.
  • Gaming history and financial information are completely confidential.
  • Information may be provided to government agencies for legal obligations.
  • All information is secured with 256-bit SSL encryption.

12 Technical Issues & Errors

55hh always strives to provide uninterrupted service, but technical issues may occur in some cases.

  • Service may be temporarily unavailable during server maintenance.
  • If there is an error in the game software, all bets for that round will be voided and the original bet refunded.
  • If a game is interrupted due to internet disconnection, the outcome will be determined according to server logs.
  • If display errors show incorrect payouts, the correct payout will apply.
If you experience technical issues causing losses, report to support within 24 hours with screenshots and detailed information. Delayed complaints may not be considered.

13 Right to modify terms

55hh reserves the right to modify these Terms & Conditions partially or fully at any time. In case of changes:

  • Major changes will be notified via registered email or on the platform.
  • Continued use of the platform after changes will be considered acceptance of the new terms.
  • If you do not agree to any change in terms, you may close your account and withdraw your existing balance.

14 Contact and complaints

For any questions or complaints regarding the terms or service, contact the 55hh support team:

  • Email: [email protected]
  • Live Chat: Chat button at the bottom right of the platform
  • Time: 24 hours, 7 days a week

You'll receive an initial response within 48 hours of submitting a complaint. Complex cases may require more time for investigation, but you'll be kept informed of progress.

Last updated: These terms and conditions were last revised in January 2026. Previous versions are available upon request.

Fast Reference table

55hh's core policies in one place

Subject Rules Acceptable?
Multiple Accounts One person, one account ✗ Prohibited
Minimum Age 18 years or older ✓ Mandatory
Bonus Wagering Complete within 7 days ✓ Applicable
Another person's payment method Only your own account ✗ Prohibited
Withdrawal Without KYC Up to ৳10,000 possible ✓ Limited
Self-Exclusion Applicable at any time ✓ Available
Bots or Automation Artificial software in games ✗ Prohibited
Set Deposit Limits Can be set by yourself ✓ Available
55hh's Decision in Disputes Final in Game Results ✓ Applicable
Responsible Gaming Warning

Gaming is entertainment. Playing more to recover lost money is not advisable. If you feel gaming is negatively impacting your daily life, please Responsible Gaming Go to the page or contact Support.

Frequently Ask

Questions about 55hh Platform & Services

After logging into 55hh, you can view real-time scores of ongoing matches directly from the Sports or Live Scores section in the main menu. Here you'll get live updates on matches you've bet on.

Special features:

  • Live Tracker: Minute-by-minute updates of live matches, including goals, cards, and breaks.
  • Statistics Panel: Each team's statistics, recent form & head-to-head record.
  • In-Play Betting: Place live bets or modify existing bets directly during match play.
  • Match Notifications: Instant notifications for your favorite team's goals or key events.

When you open 55hh from a mobile browser, the live score section automatically displays in a mobile-friendly format. In data-saving mode, you can turn off live video and view scores only.

55hh does not currently have a separate Android or iOS app. However, the 55hh website is fully mobile-optimized and built with PWA (Progressive Web App) technology. This means you'll get an app-like experience.

How to add 55hh to your smartphone home screen:

For Android (Chrome) users:

  1. Open 55hh.pro in Chrome browser.
  2. Tap the three-dot menu in the top right corner.
  3. Select "Add to Home Screen".
  4. Confirm the name and tap "Add".

For iPhone (Safari) users:

  1. Open 55hh.pro in Safari.
  2. Tap the share icon below.
  3. Select "Add to Home Screen".
  4. Tap "Add".

Once added to the home screen, it opens just like an app, without showing the browser bar, and you'll receive push notifications.

Terms Acknowledged, your turn to play

55hh's rules are transparent and fair. Register now and start with a 150% bonus on your first deposit.

⚠ 18+ only. Play responsibly.

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